1. Delivery Coverage
ShoeKingdom proudly delivers across Sri Lanka. Whether you are in Colombo, Kandy, Jaffna, or any other city, we ensure that your order reaches you safely. Please note that delivery availability may vary for certain remote areas, and in such cases, we will notify you in advance.
2. Delivery Timeframes
Orders are typically processed within 1-2 business days after confirmation. Standard delivery within Colombo may take 2-3 working days, while deliveries to other parts of Sri Lanka may take 3-7 working days depending on the location. During festive seasons, sales, or unforeseen circumstances, delivery times may extend slightly.
3. Shipping Charges
We aim to keep shipping affordable for all our customers. A standard delivery fee will be applied at checkout, which varies based on your delivery location. For Colombo and nearby areas, a lower delivery charge applies, while outstation deliveries may have slightly higher costs. Occasionally, we may offer free shipping promotions on selected products or order values.
4. Order Tracking & Updates
Once your order has been dispatched, you will receive a tracking number and updates via email or SMS. Customers can use this tracking number to monitor the status of their shipment. If you face any delays or issues, our customer support team is available to assist you promptly.
5. Delivery Conditions
To ensure smooth delivery, please provide accurate shipping details, including your full address and contact number. ShoeKingdom is not responsible for delays caused by incorrect addresses or unavailability of the recipient at the time of delivery. In case of failed deliveries, re-delivery attempts may be subject to additional charges..